While we strive to ensure every order arrives in perfect condition, we understand that issues can sometimes arise. Please read our returns policy carefully before making a purchase.
Returns Eligibility
We only accept returns or exchanges under the following conditions:
- Damaged Items: If your item arrives broken, melted, or leaking due to transit.
- Incorrect Items: If you receive the wrong product or scent from what you ordered.
Please note: Due to the nature of our handcrafted products, we do not accept returns for a change of mind, scent preference, or for items that have been used.
Time Frame for Returns
To be eligible for a return or exchange:
- You must notify us within 7 days of receiving your order.
- Your notification must include clear photographs of the item(s), the packaging, and any damage or incorrect product received.
Return Shipping
- If your return is approved due to damage or an error on our part, we will cover the return shipping costs.
- If a product is returned without cause (e.g., it is not damaged or incorrect), return shipping is at the customer’s expense and the item may not be eligible for a refund.
Refunds or Replacements
Once we assess your return request:
- Refunds (if applicable) will be processed to your original payment method within 5–10 working days.
- Exchanges will be shipped as soon as the return is approved and confirmed.
We reserve the right to refuse returns that do not meet the above criteria.
Tips to Avoid Issues
- Always double-check your order before confirming payment.
- Reach out to us with any concerns—we’re here to help and want you to love your candles!